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Xpert Tag brings Xpert digital experts into enterprise IM group chats and direct messages. Team members can mention a bot in Lark, DingTalk, or WeCom, hand work to a digital expert, and receive progress and results back in the same conversation.
Xpert already has the IM integration, trigger, conversation, aggregation, card/notification, and partial context-reading foundations. Features marked Planned are Xpert Tag product goals, not current production behavior.

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Product Positioning

Xpert Tag is not a simple IM webhook bot, and it does not mean rewriting Lark, DingTalk, and WeCom into one plugin. It is a governed group-agent product experience built on the existing communication plugins and Xpert platform capabilities:
  • Groups become workspaces: project, support, alert, sales, and requirement groups can each have their own expert.
  • Access follows the group: administrators decide which knowledge bases, tools, plugins, and business systems a group can use.
  • Work is visible to the team: progress, key tool calls, results, and traceability return to the original chat or thread.
  • Results are more than chat: outputs can be summaries, docs, tickets, charts, metric analysis, code recommendations, or pull request links.
  • Team behavior can accumulate: rules, output formats, routines, and repeated workflows can become memory, routines, and skills.

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Relationship To Existing IM Plugins

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Reused Xpert Capabilities

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Typical Experience

A project-group member sends:
The target Xpert Tag experience is:
  1. Create a Tag session bound to the group or thread.
  2. Read the current message, reply chain, authorized group context, attachments, knowledge, and tool configuration.
  3. Acknowledge the task and show a progress list or card.
  4. Call knowledge, data, ticketing, document, or code tools.
  5. Return the PRD draft, source summary, open questions, and next-action buttons in the group.
  6. Record the task, tool calls, results, and cost in audit and usage views.
Steps 1, 2, and 4 can already be composed from current IM triggers and digital expert capabilities. Unified Tag sessions, group access, live checklist, group memory, routines, and usage audit are productization goals.