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This page explains how a Digital Expert can connect to different conversation channels through triggers while reusing the same agent workflow capabilities.

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Supported conversation channels

Besides being used directly in the in-platform chat interface, a Digital Expert can enter the same workflow through different Trigger channels:
  • In-platform chat channel (Chat Trigger): The flow is triggered when users submit questions in the platform chat window.
  • Scheduled channel (Schedule Trigger): The system triggers the Digital Expert on a Cron schedule for fixed tasks (such as daily summaries or inspection reminders).
  • Lark channel (Lark Trigger): Users send messages in Lark, and the Lark trigger routes them to the corresponding Digital Expert.

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Integration principles

All three channels share the same Digital Expert configuration:
  • Agent orchestration
  • Toolset and tool authorization
  • Knowledge base and retrieval logic
The differences are mainly in trigger timing and input source, not in the core workflow execution.